Terms and Conditions

Business to Business Terms and Conditions

In these terms and conditions of sale, the following meanings shall apply:

“Company Signatory” means a person authorised by Us.

“Consumer” means any natural person acting for purposes outside their trade, business or profession.

“Contract” means the contract for the supply of Goods incorporating these Terms.

“Defect” means the condition and/or any attribute of the Goods and/or any other circumstances which, but for the effect of these Terms would have entitled You to damages.

“Goods” means the goods or when the context permits services to be supplied by Us.

“Terms” means the terms set out in this document and any special terms agreed in writing between a Company Signatory and You.

“We” and “Us” means CTD Tiles Limited Registered in England & Wales No. 12399819 trading as CTD Ceramic Tile Distributors and/or CTD Architectural Tiles.

“You” means the person seeking to purchase Goods from Us.

2.1 All orders are accepted by Us only under these Terms and they may not be altered – other than with the written agreement of a Company Signatory. Any contrary or additional terms, unless so agreed, are excluded.

2.2 Quotations are invitations to treat only.

2.3 Orders may be cancelled only with the agreement of a Company Signatory and You will indemnify Us against all costs, claims, losses or expenses incurred as a result of that cancellation.

2.4 You are responsible to Us for:

2.4.1 ensuring the accuracy of the terms of any order including any applicable design drawing or specification provided to Us by You and for giving Us any necessary information relating to the Goods within a sufficient time to enable Us to perform the Contract in accordance with its Terms;

2.4.2 ensuring that the Goods are suitable for their intended use, whether or not such use has been made known to Us;

2.4.3 quantities ordered and measurements taken are correct; and

2.4.4 You or a nominated signatory are present at the prearranged time of delivery.

2.5 2.5.1 It is your responsibility to be fully conversant with the nature and performance of the Goods, including any harmful or hazardous effects their use may have.

2.5.2 Without prejudice to Clause 2.5.4 of these Terms while We take every precaution in the preparation of our catalogues, technical circulars, price lists and other literature, these documents are for your general guidance only and statements included in these documents (in the absence of fraud on our part) shall not constitute representations by Us and We shall not be bound by them.

2.5.3 If You require advice (including Health and Safety information) in relation to the Goods, a specific request for advice should be made and any advice given in writing by a Company Signatory in response to such a request shall amount to a representation and We shall be liable accordingly.

2.5.4 We shall not be liable in respect of any misrepresentation made by Us, our employees or agents to You, your employees or agents as to the condition of the Goods, their fitness for any purpose or as to the quantity or measurements, unless the representation is: made or confirmed in writing by a Company Signatory; and/or fraudulent.

2.5.5 For the avoidance of doubt, our liability for damages for misrepresentation (other than fraudulent) is excluded or limited by Clause 9 of these Terms.

3.1 The Price of the Goods shall be that prevailing at the date of delivery of the Goods. The price is exclusive of VAT which shall be due at the rate ruling on the date of a VAT invoice.

3.2 Prices listed or quoted are based on costs prevailing at the time when they are given or agreed. We shall be entitled to adjust the price of the Goods as at the time of delivery by such amount as may be necessary to cover any increase sustained by Us after the date of acceptance of your order and any direct or indirect costs of making, obtaining, handling, or supplying the Goods.

3.3 Prices quoted are applicable to the quantity specified and on the information provided by You at the time of order. In the event of orders being placed for lesser quantities, or if there is any change in specifications, delivery dates, or delay is caused by your instructions or lack of instructions, We shall be entitled to adjust the price of the Goods as ordered to take account of the variations.

3.4 We shall have the option of supplying any Goods ordered by You in imperial measurements in the nearest equivalent metric measurements and the Goods may be charged in metric measure allowing for conversions.

4.1 Unless the sale is for cash, or other credit terms have been agreed in writing with a Company Signatory, all accounts are due for payment on the last day of the month, following the month in which the Goods are delivered.

4.2 We will accept payment of accounts by credit card subject to a 2.5% surcharge. The amount of this surcharge may be revised by written notice to You including by announcements on our website from time to time.

4.3 Late payment will incur interest at 8% above the Bank of England base rate, prevailing from time to time, until the date of payment after as well as before judgment.

4.4 Credit facilities may be withdrawn or reduced at any time at our sole discretion.

4.5 Even if We have previously agreed to give You credit, We reserve the right to refuse to execute any order or Contract if the arrangements for payment or your credit rating is not satisfactory to Us. In our discretion We may require security satisfactory to Us or payment for each consignment when it is available and before it is despatched in which case delivery will not be effected until We are in receipt of security or cleared funds as requested by Us.

4.6 In the case of short delivery, You will remain liable to pay the full invoice price of all Goods delivered or available for delivery.

4.7 You may not withhold payment of any invoice or other amount due to Us by reason of any right of set off or counterclaim, which You may have, or allege to have, for any reason whatsoever.

4.8 We shall be entitled at all times to set off any debt or claim of whatever nature which We may have against You against any sums due from Us to You.

5.1 Delivery will be effected when the Goods leave our premises whether carried by Us or an independent carrier, or the premises of our suppliers when the Goods are delivered direct from suppliers.

5.2 Delivery dates are given in good faith, but are estimates only.

5.3 Time for delivery shall not be of the essence of the Contract.

5.4 For the avoidance of doubt, and without detracting from any other provisions of these Terms, We shall not be liable for any damages whatsoever whether direct or indirect (including for the avoidance of doubt of any liability to any third party) resulting from any delay in delivery of the Goods, or failure to deliver the Goods in a reasonable time – whether such delay or failure is caused by our negligence or otherwise howsoever.

5.5 We reserve the right to make delivery by installments and tender a separate invoice in respect of each installment. Our failure to deliver any one or more installments, or any claim by You in respect of any one or more installments, shall not entitle You to treat the Contract as a whole as repudiated.

5.6 The price agreed includes our normal delivery charges but We may make an additional charge if We incur further costs or expense such as (but not limited to): i) those caused by delivery of less than a full load, ii) complying with your request for delivery outside our normal delivery pattern or trading by installments, iii) orders of small value which are not economical for Us to deliver free.

5.7 You must provide the necessary labour for unloading the Goods – and unloading is to be completed with reasonable speed. If our delivery vehicle is kept waiting for an unreasonable time, or is obliged to return without completing delivery, or if We provide additional staff to unload Goods, an additional charge will be made.

5.8 You may collect Goods from Us during our trading hours. If they are not collected within 14 days from when We notify You that they are available, a storage charge will be payable before Goods are released.

5.9 If You fail to take delivery, accept or collect the Goods within the agreed time, in our discretion, We may make an additional charge, invoice You for the Goods, or treat the Contract as repudiated and, in any case, recover our losses from You.

5.10 If You collect Goods from Us, You are solely responsible for the size, weight and positioning of the load on the vehicle and shall indemnify Us in respect of all costs, claims, losses or expenses We may incur as a result of your collecting the Goods.

5.11 If the Goods are to be deposited other than on your private premises, You shall be responsible for compliance with all regulations, and for all steps which need to be taken for the protection at all times of persons or property.

5.12 You will indemnify Us in respect of all costs, claims, losses or expenses We may incur as a result of delivery in accordance with your instructions. This indemnity will be reduced in proportion to the extent that such costs, losses, claims or expenses are due to our negligence.

6.1 You shall inspect the Goods at the place and time of unloading or collection, but nothing in these Terms shall require You to break packaging and/or unpack Goods which are intended to be stored before use.

6.2 6.2.1 You must advise Us by telephone immediately and give Us written notice within three working days of unloading of any claim for short delivery, breakages or non-conformity with the Contract;

6.2.2 If You do not give Us that notice within that time, the Goods will be deemed to have been delivered in the quantities shown in the delivery documents and in conformity with the Contract;

6.2.3 You shall not be entitled, and irrevocably and unconditionally waive any rights, to reject the Goods or claim any damages whatsoever, for short delivery or breakages howsoever caused;

6.2.4 Our liability for short delivery or breakages is limited to making good the shortage.

6.3 6.3.1 Where it is, or would have been, apparent on a reasonable inspection that the Goods are not in conformity with the Contract or (where the Contract is a contract for sale by sample) that any item supplied does not compare with the sample, You must advise Us by telephone immediately, and give Us written notice within three working days of inspection.

6.3.2 If You fail to give Us that notice within that time, the Goods will be deemed to have been accepted and You shall not be entitled, and irrevocably and unconditionally waive any rights, to reject the Goods.

7.1 Goods not used and still held by Us as current stock can be returned to Us for a full refund within 28 days of purchase, provided the Goods are in original packaging, unused, and undamaged and with a copy of the invoice. A restocking charge will be levied for the return of such Goods. Only full boxes will be accepted.

8.1 Risk in the Goods shall pass to You when the Goods are delivered.

8.2 The property in the Goods shall remain with Us until You pay all sums due to Us, whether in respect of this Contract or otherwise save that where We deliver the Goods title shall not pass until physical delivery to the address You have provided has taken place and until You have paid all sums due to Us.

8.3 Until title passes:

8.3.1 You shall hold the Goods as our fiduciary agent and bailee.

8.3.2 The Goods shall be stored separately from any other goods and You shall not interfere with any identification marks, labels, batch numbers or serial numbers on the Goods.

8.3.3 We agree that You may use, or agree to sell the Goods as principal and not as agents in the ordinary cause of your business subject to the express condition that at our direction, the entire proceeds of any sale or insurance proceeds received in respect of the Goods are held in trust for Us and not mixed with any other monies, or paid into an overdrawn bank account and, it shall, at all times, be identifiable as our money.

8.4 We shall be entitled, at any time, to recover any or all of the Goods in your possession to which We have title and for that purpose, We, our employees or agents may, with such transport as is necessary, enter upon any premises occupied by You, or to which You have access and where the Goods may be, or are believed to be, situated.

9.1 Nothing in these Terms shall exclude or restrict our liability for death or personal injury resulting from our personal negligence or our liability for fraudulent misrepresentation.

9.2 Subject to Clause 9.1 of these Terms, We shall not be liable by reason of any misrepresentation (unless fraudulent) or any breach of warranty condition or other term express or implied or any breach of duty (common law or statutory) or negligence for any damages whatsoever. Instead of liability in damages, We undertake liability under Clause 9.5 below. In no circumstances shall

We be liable for any consequential or indirect loss howsoever arising.

9.3 We give no undertaking that the Goods are fit for any particular purpose - You having the greater knowledge of your own requirements, must rely entirely on your own skill and judgement in evaluating the suitability of the Goods for your purpose.

9.4 The Goods may be natural products and as such are sold subject to their natural markings, grain, variations in colour, cracks, crazing and texture and We do not accept liability for claims made based on these characteristics either before or after fixing. Where samples are given by Us, the sample is simply an indication of what attributes the product may have, and without prejudice to

Clause 6.3.1, We accept no liability where the marking, colour, grain or any characteristics of the Goods supplied vary from any samples.

9.5 Where but for the effect of Clause 9.2 of these Terms You would have been entitled to damages against Us, We shall not be liable to pay damages but subject to the conditions set out in Clause

9.6 below shall at our sole discretion, either repair the Goods at our own expense, or supply replacement Goods free of charge or refund all (or where appropriate part) of the price of the relevant Goods. 9.6 We shall not be liable under Clause 9.5:

9.6.1 if the Defect arises from wear and tear.

9.6.2 if the Defect arises from wilful damage, negligence, abnormal working conditions, misuse, alteration or repair of the Goods, or storage of the Goods in unsuitable conditions (but this sub-clause shall not apply to any act or omission on our part);

9.6.3 unless after discovery of the Defect We are given a reasonable opportunity to inspect the Goods before they are used, or in any way interfered with. For the avoidance of doubt, We acknowledge that the costs of suspending works are relevant to the determination of what is reasonable opportunity and this sub-clause shall not apply to any works affecting the Goods, which it may be reasonably necessary to carry out in the interests of safety and/or as emergency measures.

9.6.4 if the Defect would have been apparent on a reasonable inspection under Clause 6.1 of these Terms at the time of unloading, unless You advise Us by telephone immediately and written notice of any claim is given to Us within three working days of the time of unloading.

9.6.5 if the Defect is discovered within 28 days from the date of delivery, unless You give Us

written notice of the Defect within three working days of it being discovered.

9.6.6 if in any case the Defect is discovered more than 28 days from the date of delivery or after the Goods have been fitted, whichever is the sooner.

9.7 If the Goods are not manufactured by Us, or have been processed, by a third party – whether or not at your request – our liability, in respect of any Defect in workmanship or materials of the Goods, will be limited to such rights against the manufacturer or the third party as We may have in respect of those Goods.

9.8 If the Goods are manufactured by Us to the design, quantity measurement or specification of You or your agents then:

9.8.1 Subject to Clause 9.1 of these Terms, We shall not be under any liability for damages whatsoever or under Clause 9.5 of these Terms as the case may be except in the event of: fraudulent misrepresentation; misrepresentation where the representation was made or confirmed in writing by a Company Signatory; non-compliance with such design, quantity, measurement or specification; breach of a written warranty signed by a Company Signatory that the Goods are fit for that purpose; or a claim maintainable against Us pursuant to Clause 9.1 of these Terms.

9.8.2 You will unconditionally, fully and effectively indemnify Us against all loss damages, costs on an indemnity basis and expenses awarded against, or incurred, by Us in connection with, or paid, or agreed to be paid, by Us in settlement of any claim for infringement of any patents, copyright design, trademark, or any other industrial or intellectual

9.8.3 You will further unconditionally, fully and effectively indemnify Us against all loss damages, costs on an indemnity basis and expenses awarded against, or incurred by Us in connection with, or paid, or agreed to be paid, by Us in settlement of any other claim arising from any such manufacturing, including – but not limited to – any Defect in the Goods. This indemnity will be reduced in proportion to the extent that such loss damage, costs and expenses are due to our negligence.

9.9 You will unconditionally, fully and effectively, indemnify Us against all loss damages, costs on an indemnity basis and expenses awarded against, or incurred by Us in connection with, or paid, or agreed to be paid by Us in settlement of any claim by any third party arising from the supply or use of the Goods. This indemnity will be reduced in proportion to the extent that such loss, damage, costs and expenses are due to our negligence.

9.10 You (not being a Consumer) agree that where the Goods (being electrical equipment) become a waste in accordance with Directive 2002/96/EC (including any amendments and re-enactments there of) and all applicable Member State implementing regulations and laws (together known as the “WEEE Directive”), You agree to bear the responsibility for ensuring, and financing all costs of collection, treatment, recovery and environmentally sound disposal of the Goods in accordance with the WEEE Directive. In addition You (not being a Consumer) also agree to bear responsibility for compliance with such requirements and financing all such costs in respect of any Goods (being electrical equipment) which are being replaced by Goods as a new equivalent product or as a new product fulfilling the same function. Additionally You agree to indemnify and hold harmless Us and any other person who is the producer of the Goods within the meaning of the WEEE Directive from all such costs referred to in this clause.

9.11 Without prejudice to any other provisions in these Terms, in any event, our total liability for any one claim, or for the total of all claims arising from any one act of default on our part howsoever arising (whether arising from our negligence or otherwise), shall not exceed the purchase price of the Goods – the subject matter of any claim.

10.1 “Insolvent” means You becoming unable to pay your debts within the meaning of Section 123 of the Insolvency Act 1986; the levying or the threat of execution or distress on any of your property; the appointment of a receiver or administrative receiver over all, or any part, of your property; a proposal for a voluntary arrangement or compromise between You and your creditors, whether pursuant to the Insolvency Act 1986 or otherwise; the passing of a resolution for voluntary winding-up, or summoning a meeting to pass such a resolution otherwise than for the purposes of a bonafide amalgamation or reconstruction, the presentation of a petition for your winding-up, or for an administration order in relation to You. If You suffer any analogous step or proceedings under foreign law or You are ceasing, or threatening to cease to carry on your business.

10.2 If You fail to pay the price for any Goods on the due date or fail to pay any sum due to Us under any Contract on the due date or You become insolvent or if You are a limited company or partnership and there is a material change in your constitution or You commit a material breach of this Contract and fail to remedy that breach, all sums outstanding between You and Us shall become immediately payable, and We shall be entitled to do any one or more of the following (without prejudice to any other right or remedy We may have):

10.2.1 require payment in cleared funds in advance of further deliveries

10.2.2 cancel or suspend any further deliveries to You under any Contract without liability on our part

10.2.3 without prejudice to the generality of Clause 8 of these Terms exercise any of our rights pursuant to that clause.

10.3 If We reasonably incur third party costs, such as tracing or debt collection agency costs, or seek to take legal proceedings to enforce our rights as a result of your breach of this Contract – including but not limited to – recovery of any sums due, You will reimburse Us such reasonable agency costs or legal costs incurred on an indemnity basis.

10.4 Without prejudice to clause 10.3 if You are acting in the course of a business then in the event of late payment We reserve the right to claim compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 at the prevailing rate, currently £40 for a debt less than £1000, £70 for a debt of more than £1000 but less than £10,000 and £100 for a debt in excess of £10,000.

11.1 This Contract shall be governed and interpreted according to the Law of England and Wales and You agree to submit to the non-exclusive jurisdiction of the English Courts.

11.2 We shall not be liable for any delay or failure to perform any of our obligations in relation to the Goods due to any cause beyond our reasonable control, including industrial action.

11.3 The waiver by Us of any breach or default of these Terms shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach of the same, or any other provision. 11.4 If any clause or sub-clause of these Terms is held by a competent authority to be invalid or unenforceable, the validity of the other clauses and sub clauses of these Terms shall not be affected and they shall remain in full force and effect.

11.5 We may assign novate, or subcontract all or part of this Contract and You shall be deemed to consent to any novation. This Contract is personal to You and it may not be assigned by You.

11.6 Nothing in this Contract is intended to, or will grant any right, to any third party to enforce any

Terms of this Contract, be it express or implied.

11.7 Incorporation of your business: Until You are informed in writing by Us that either the status of the account has been amended to a limited company or a fresh account opened all orders will continue to be debited to the current account and You will remain responsible to Us.

Privacy Policy


1.1. CTD Architectural Tiles Limited takes your privacy very seriously and has put in place a group privacy policy. The CTD Group Privacy Policy governs the use of your data and ensures we manage your personal data with appropriate care. This Privacy Statement sets out details of how, when and why your personal data is collected and processed by or on behalf of CTD Tiles Limited.

1.2. CTD Architectural Tiles is a trading name of CTD Tiles Limited.

1.3. This Privacy Statement was last updated on 1st April 2022.

1.4. We may review this Privacy Statement from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this Privacy Statement whenever you visit our website.

1.5. If you have any questions about how we collect, store and use your personal information, or if you have any other privacy-related questions, please contact our Privacy Correspondent by email at submit@ctdtiles.co.uk


2.1 In this Privacy Statement the terms ("we", "us", "our") refers to the Business with whom you are dealing. In each case, for the purposes of the General Data Protection Regulation CTD Tiles Limited is the data controller ("Data Controller") of the data we hold on you. The registered office for CTD Tiles Limited is 351 Shields Road, Newcastle upon Tyne NE6 2UD.

2.2 A “data controller” determines the purposes and means of processing your personal data.


We may collect and process the following information about you:
3.1 Personal information you give to us: this is information about you that you give to us:
• by entering information on one of our websites;
• when visiting a branch; • via our mobile applications;
• via social media platforms;
• when corresponding with us by phone, email or otherwise;
• by entering competitions run by us;
• by taking surveys undertaken by us or on our behalf;
• when participating in promotional events; and
• when you open an account with us.

3.2. Personal information we collect about you: we may collect the following information:details of transactions you carry out through the websites, and your visits to our websites, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources you access;
• technical information including anonymous data collected by the hosting server for statistical purposes, the Internet Protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• any personal information which you allow to be shared as part of your public profile or third party social network;
• information you provided to us in response to a survey or competition;
• information resulting from enquiries, quotations or sales whether by phone, email or in person in a branch.
• footage of you from our use of CCTV in and outside our premises and/or the use of camera systems mounted on our vehicles and/or images captured to record delivery of materials to you.

3.3 Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business which may include our group companies or other third party companies. We will tell you when we obtain information about you from third party companies.


4.1. The types of data we hold relating to you are as follows:
• Name;
• Company for whom you work;
• Address;
• Email address(es);
• Telephone number(s);
• Your signature;
• Your date of birth;
• Technological data (IP addresses and cookies – please see section 10 below on how we use cookies for further information);
• Biographical data such as your favourite football team, likes and dislikes etc.;
• Geo-location data when you sign for delivery using a mobile device;
• Credit rating and bank details;
• Credit limit and payment terms;
• Identification data being the information contained in a formal identification document or social security or other unique reference relating to you;
• Sales information relating to the sale of products or services to you or their repair or return;
• Correspondence or other communications with you about our products, services or business;
• Imagery.

4.2. Some of the personal information we collect about you, or which you provide to us about you, may be "special categories of personal data". Special categories of personal data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data for identification purposes.


We use the information we hold on you for the following purposes:
For account administration: including opening up an account, verifying your identity, undertaking credit related searches, invoicing, managing credit limits and payments.
For managing and performing our contracts with you: including answering enquiries, providing quotations, dealing with plans and specifications, placing orders, delivering goods to you or your customers and dealing with any issues arising including warranty claims.
For marketing: monitoring your transactions with us to enable us to provide you with the most relevant offers and information to you and marketing to you unless you've told us not to.
For security: to protect our customers, premises, assets and staff from crime. At some sites we operate CCTV systems, we have cameras mounted on some of our vehicles and we photograph evidence of deliveries.

The legal basis for our uses of your personal information

Legal basis Type of processing
Legitimate Interests
Our legitimate interests are:

• to run, grow and develop our business;
• marketing, market research and business development;
• to provide goods and services to our customers, make and receive payment, provide customer services and to know the customer we are providing goods and services to.
• to protect our premises, assets, staff and interaction with our customers.
• processing your account application, managing changes to your account, and responding to queries from you;
• communication with you in response to your enquiries and interest in our products and/or services;
• processing data you give us about your customers for the purposes for which you provide us with data and as a record of any sale and delivery;
• placing orders and related notifications;
• making deliveries to you and your customers;
• managing payments;
• managing warranty claims;
• monitoring your account activity;
• marketing to you;
• sharing your information with other Businesses;
• for profiling and statistical analysis. As part of this activity we combine different categories of personal information we collect about you. For example, we combine personal information from your online interactions, or the goods you buy from us, for the profiling and statistical analysis of product popularity;
• for market research in order to continually improve the products and/or services we offer;
• prevention and/or detection of fraud and other criminal activities;
• to verify the accuracy of data we hold about you and create a better understanding of you as a customer;
• to correspond or communicate with you;
• to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
• assess and improve our service to customers through recordings of any calls with our contact centres, and
• management of queries, complaints, or claims.
Performance of a contract

• enter into or perform a contract with you; • supply you with any products or services, or
• where you are in discussions with us about our products or services. •processing your account application, managing changes to your account, and responding to queries from you;
•processing your account application, managing changes to your account, and responding to queries from you;
• communication with you in response to your enquiries and interest in our products and/or services
• placing orders and related notifications; • making deliveries to you and your customers;
• managing warranty claims;
• when you enter an on-line competition or promotional feature, to administer the competition or promotion and notify winners.
Compliance with legal obligations

Where we are under a duty to disclose or share your personal information in order to comply with a request from government or law enforcement officials.
• to meet national security or law enforcement requirements or to prevent illegal activity;
• to identify you when you contact us;
• to verify the accuracy of data we hold about you.
• the exercise or defence of legal claimsConsent

Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this Privacy Statement. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

• when you browse our website, we will use cookies to identify visitor traffic and behaviour;
• contacting you with marketing information about our goods and services and those of our group companies.


6.1 We will share your personal information internally with the other Businesses and with our subsidiaries and associated companies where it is in our legitimate interests to do so. For example, it is in our legitimate interests to provide you with offers from each of the Businesses, where they are relevant to you or your business.

6.2. If you ask us not to contact you in future, we will take this as an instruction not to do so in relation to the Business named in your communication and will amend our records accordingly. However, we will continue to use your information to send you details of offers from our other Businesses unless you specifically ask us not to do so.

6.3. We will also share your personal information to third parties in the following circumstances:

• our suppliers, service providers and subcontractors, such as credit reference agencies, fraud prevention agencies, payment processors, suppliers of technical and support services, insurers, logistics providers, manufacturers and cloud service providers, debt collectors, our legal and other professional advisors, including auditors;
• in order to process your credit application we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at experian.co.uk
• companies assisting us in our marketing, advertising and promotional activities;
• search engine and social media companies to target our advertising delivered by using your personal information and to tailor marketing to improve its relevance to you to facilitate targeted and personalised marketing when using search or social media sites (including Google and Facebook);
• third party payment processor in relation to credit/debit card payments;
• fraud prevention agencies if false or inaccurate information is provided to us as part of your use of our services or otherwise, and fraud is identified or suspected;
• if we are under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and customers;
• when we restructure or sell our business or its assets or have a merger or re-organisation.

6.4. We work closely with various third parties to bring you a range of products and services which are complementary to those which we provide. Any third parties with whom we share your personal 5 information are limited in their ability to use your personal information: they are not entitled to use your personal information for any purpose other than to provide services to us and/or to you. For example, we may share your details with a manufacturer for warranty purposes. We will always ensure any third parties with whom we share your personal information are subject to privacy and security obligations consistent with our practices and with applicable laws.

6.5 International Transfers
6.5.1 The personal information our Businesses use may be stored or accessed by our staff or third party data processors for the purposes listed above, the provision of services to you, or the processing of transactions with you. These third party data processors may be operating outside of the EEA, in India, the USA or elsewhere.

6.5.2 Wherever data is transferred or made available outside of the EEA, we undertake due diligence on the entity accessing or receiving your data to ensure they have put in place appropriate technical and organisational measures to protect and secure your data. We also put in place contractual safeguards in accordance with our obligations under the GDPR. These contractual safeguards limit their ability to use your personal information so it can be used solely to provide services to us and/or to you and not otherwise.


7.1. We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information will depend on the purposes for which we collect and use it, or as required to comply with applicable laws, or to establish, exercise or defend our legal rights.

7.2. Further information on the length of time during which we retain your personal information can be found in our Data Retention Policy. We do not retain personal information in an identifiable format for longer than is necessary.

7.3. We may need your personal information to establish, bring or defend legal claims. For example, we will retain your personal information for 7 years in case of any investigation by the tax authorities.


You have certain rights in relation to your personal information. There is normally no charge for exercising these rights. If you would like further information in relation to these rights, or would like to exercise any of them, please contact us by email at submit@ctdtiles.co.uk at any time. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one month from receiving your request.

Subject to any exceptions, you may have the right to:
8.1. Access your personal information
You have the right to ask for a copy of the information we hold about you by emailing or writing to us at the address at the end of this Privacy Statement. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold such information.

8.2. Correct, modify and update your personal information
The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information we hold about you. In the meantime, if you change your name or address/email address, or you discover any of the other information we hold is inaccurate or out of date, please let us know by contacting us (see section 13).

8.3. Erase your personal information or restrict its processing
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this Privacy Statement. Unless there is a reason the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.

8.4. Withdraw your consent
Where you have given your consent to our processing of your personal data you may at any time withdraw your consent. Unless we have another legal basis to process your personal data (such as compliance with a legal obligation) we will cease any processing of your personal data following receipt of your notice of withdrawal of consent.

8.5. Object to our use of your personal information
Where we rely on our legitimate business interests as the legal basis for processing your personal information for any purpose(s) set out above or at the time your data is collected, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this Privacy Statement. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.
You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request.

8.6. Ask us to transfer your personal information in a structured data file to you or to another service provider if it is technically possible (data portability)
Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract you may ask us to provide you with a copy of such information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file. You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if it concerns other individuals or we have another lawful reason to withhold such information.

8.7. Lodge a Complaint with the competent supervisory authority and seeking a judicial remedy
If you are concerned about the way we have processed or collected your personal information you have the right to complain to the relevant data protection regulator being the Information Commissioners Office for the UK or the Isle of Man Information Commissioner for the Isle of Man.


Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.


Like many other websites, our websites use cookies (including analytics cookies to obtain an overall view of visitor habits and visitor volumes to our Website). 'Cookies' are small pieces of information sent to your device and stored on its hard drive to allow our site to recognise you when you visit.
Each of our websites has a cookies policy on it providing details of the cookies used and how to remove them.


Our website may contain links to other websites and Apps run by other organisations. This Privacy Statement does not apply to those other websites and Apps‚ so we encourage you to read their privacy policies. We cannot be responsible for the privacy policies and practices of other websites and Apps even if you access them using any links we provide.
In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of the third party website and recommend you check the policy of any third party website.


12.1. We may contact you with marketing information by post, email, SMS or by telephone or with targeted advertising delivered online through social media and platforms operated by other companies by using your personal information, or use your personal information to tailor marketing to improve its relevance to you, unless you object.

12.2. We will only share your data with our recommended third party partners for them to contact you with marketing information about their products and services where you have indicated you would like us to do so. Once shared, the relevant third party’s privacy policy will apply to their processing of your personal information, not ours. If you’d like to opt-out of receiving marketing from a third party after providing your consent, you can do so at any time by contacting the relevant third party directly.

12.3. From time to time, we may ask you to refresh your marketing preferences by asking you to confirm you still wish to receive marketing information from us.

12.4. You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above or by contacting us in the ways set out below.


13.1. Please direct any queries about this Privacy Statement or about the way we process your personal information to our Privacy Correspondent using our contact details below.

13.2. Our email address for data protection queries is submit@ctdtiles.co.uk

13.3. If you wish please write to us at CTD Tiles Limited TA CTD Architectural Tiles, 351 Shields Road, Newcastle upon Tyne NE6 2UD.